Check-ins
Follow-up to review tanks, brine, bypass, and how the system is running.
White Glove Service
Systems need care after they are in the garage.
White Glove is SpenceCo’s follow-up care: quarterly visits, included salt service for eligible softeners during scheduled visits, water/eligible air-system checks and member discounts. 3 months are included with qualifying new system installation. After that, White Glove is $39/month if you choose to continue and authorize recurring membership.
Homeowner guidance
Salt levels, what a bypass valve is for, and when a carbon or RO filter is due. Plain language.
A real contact path
If water pressure changes or the system needs attention, you have a direct point of contact.
$39/month after intro
3 Months of White Glove Included
A carbon tank and softener work best when they are regenerated, filled, and periodically inspected. 3 months of White Glove Service is included with qualifying whole-home treatment so the system is cared for after installation.
After the included period, White Glove is available at $39/month only if you choose to continue and affirmatively authorize recurring membership. There is no automatic paid conversion. Four scheduled service visits per year (quarterly); monthly billing does not mean a visit every month.
- Quarterly Care: Four scheduled service visits per year.
- Salt Included: Salt supplied, delivered and refilled as reasonably needed during scheduled quarterly visits for eligible covered softening equipment.
- Water System Check: Basic operation, salt/brine condition, visible leaks/connections and general equipment condition, with a basic water-performance check where appropriate.
- Water + Air Care: A basic operational/condition check of eligible SpenceCo air-purification equipment during scheduled quarterly visits.
- 10% Member Savings: 10% off eligible replacement water filters, replacement air-purification filters, additional products/equipment and well service while membership is active and in good standing.
- Extended Workmanship Protection: One additional year of SpenceCo workmanship coverage while qualifying membership remains active and in good standing during year two, up to 2 years total from original installation completion. Manufacturer warranties remain separate.
Program scope and exclusions
Included salt service is provided during the four scheduled quarterly visits, not unlimited or on-demand delivery. Extra trips or service for unusual salt use or equipment conditions are not automatically included.
Replacement filters are discounted, not free. Replacement parts, media, membranes, other consumables and repairs are not included merely because a system check is included.
Checks are basic observations and performance checks where appropriate, not a certification, comprehensive plumbing/HVAC inspection or laboratory analysis. Water and air quality are not guaranteed. Manufacturer-required maintenance remains separate.
Discounts require active membership in good standing at the transaction/service time and verified item eligibility. Taxes, permits, financing and third-party charges are not discounted. Promotions do not automatically stack.
Membership is optional. Display or selection does not enroll you, authorize recurring billing or activate the installation-based introductory period.
FAQ
Questions we actually get
What is White Glove Service?+
It is SpenceCo’s system care after installation: four scheduled quarterly visits, included salt supply/delivery/refill for eligible softeners during those visits, basic water and eligible air-system checks, and eligible 10% member discounts. Qualifying new system installation includes 3 months.
Is White Glove a warranty?+
White Glove adds one year of SpenceCo installation-workmanship coverage while qualifying membership remains active and in good standing during year two, up to two years total from original installation completion. It does not extend manufacturer equipment warranties. Cancellation never shortens the original one-year workmanship warranty. Re-enrollment does not automatically restore lapsed extended coverage.
Can I continue White Glove after three months?+
Yes. After the included 3 months, White Glove is available at $39/month only if you choose to continue and authorize recurring membership. Four scheduled service visits per year (quarterly); monthly billing does not mean a visit every month. Exact enrollment and billing details are confirmed with SpenceCo.
What does the monthly plan include?+
Quarterly Care: Four scheduled service visits per year. Salt Included: Salt supplied, delivered and refilled as reasonably needed during scheduled quarterly visits for eligible covered softening equipment. Water System Check: Basic operation, salt/brine condition, visible leaks/connections and general equipment condition, with a basic water-performance check where appropriate. Water + Air Care: A basic operational/condition check of eligible SpenceCo air-purification equipment during scheduled quarterly visits. 10% Member Savings: 10% off eligible replacement water filters, replacement air-purification filters, additional products/equipment and well service while membership is active and in good standing. Extended Workmanship Protection: One additional year of SpenceCo workmanship coverage while qualifying membership remains active and in good standing during year two, up to 2 years total from original installation completion. Manufacturer warranties remain separate. Four scheduled quarterly visits are included, not unlimited visits or on-demand salt delivery. Replacement filters are discounted, not free. Extra service, parts and consumables are not automatically included.
Service areas we prioritize
Browse priority Palm Beach County and Broward County markets, then request a free water test for your address.
Whole-House FiltrationCarbon and sediment filtration for taste, odor, and clarity.Water SoftenersTrue ion-exchange softening for hardness and scale.Filtration + Softener SystemsThe combined whole-home package for municipal homes.Reverse OsmosisOptional under-sink drinking-water upgrade.Free Water TestIn-home testing and a clear recommendation.Water RecommendationSee what treatment your home really needs.Air PurificationHealthWay portable and whole-home HVAC options. Available by consultation.
Palm Beach and Broward counties
Schedule Your Free Water Test
We perform an in-home field assessment of treatment-relevant conditions, look at the incoming line, and help determine which treatment options make sense—before recommending a system or installed quote.