Evergreen guide
Salt is for regeneration, not for salting every glass
A true ion-exchange softener uses a resin bed to swap hardness minerals. Periodically, the system regenerates that resin using brine made from softener salt—or potassium chloride if preferred. That cycle is how the softener keeps working.
Properly set residential systems should not make household water taste like seawater. If drinking-water taste is the priority, optional reverse osmosis at the kitchen sink is a separate conversation.
Keeping the brine tank in good shape
Homeowners need a workable salt level in the brine tank and a path to refill it. Salt use depends on hardness, water use, and valve settings. Bridging or empty brine tanks are common reasons a softener stops performing well.
SpenceCo’s White Glove Service includes salt supplied and refilled during four scheduled quarterly visits for eligible softeners, basic system checks and eligible member discounts. Three months are included with qualifying new system installation; ongoing care is available afterward at the published monthly rate.
Related service: White Glove Service